FAQ

We strive to reply promptly to all messages and emails, typically within 24 hours after receiving them.

Our warehouse moves fast and often processes orders within 24 hours. If you notice an error, immediately email your name and order number to zafluxx@zafluxx.com. We’ll do our best to help, but we cannot guarantee changes after your order has shipped.

Order processing typically takes 1 to 3 business days. Most orders are packed within 24 hours, though high-demand periods may extend processing to 3 business days.

• We process and ship orders from Monday to Friday (excluding major holidays).
• Orders usually ship within 1 to 2 business days of confirmation.
• You will receive an email with tracking information once your order has shipped.
• Our primary international shipping carrier is E-Packet, with delivery times ranging from 5 to 25 business days, depending on your location.

Depending on the size and quantity of items ordered, your shipment may arrive in separate packages, typically within 1 to 2 business days of each other.

If an item is unavailable:

• We’ll notify you via email with an estimated restock date.
• If restocking isn’t expected within 2 weeks, we'll automatically issue a refund.

Yes! We ship to virtually every country. International delivery typically takes 5 to 25 business days after shipping.

We're truly sorry about that! Immediately contact us at zafluxx@zafluxx.com with your name and order number, so we can resolve this issue promptly.

Use the "Track My Order" link located on our homepage or main menu and enter your tracking number. Need extra assistance? We’re always here to help.

International tracking numbers sometimes update infrequently. International shipments usually take 2 to 4 weeks to arrive. If you're having issues with domestic tracking, please inform us immediately so we can investigate.

For U.S. deliveries, once shipped, responsibility transfers to USPS. Please contact USPS directly at (800) 275-8777 to locate your package at your local post office.

Immediately reach out through the "Contact Us" tab or via email at zafluxx@zafluxx.com. We offer a 30-Day Money-Back Guarantee from delivery to swiftly resolve any issues.